PRIVACY POLICY

At Eastern Wireless, we recognise the importance of protecting your privacy. As a result, we have a privacy statement, in accordance with our obligations set out under the Privacy Act 1988 , including the National Privacy Principles.

Detailed below is information which Eastern Wireless requires, for both account management, and communication purposes.

Types of personal information which may be collected:

• Personal details needed to setup an account, such as name, address, date of birth, contact phone numbers, email address, occupation;

• Billing & Credit information, such as debit card details, bank account details, billing information;

• Technical information including hardware identification, log-in name, account usage statistics and email address;

• Technical Support information including support history, logged helpdesk calls, problems & complaints.

How do we collect this personal information?

Eastern Wireless may collect information from the following:

• Directly from you, when applying for an account over the phone, or on-line;

• From third parties such as your authorized representative, or related company, involved in the supply of service to you;

• From Credit reporting agencies (where applicable);

• From sources of information, available to the public.

How we may use your personal information?

Eastern Wireless may use your personal information for the following:

• Identification purposes (Account creation & management);

• Security Purposes, where we may need to conduct a credit reference check;

• To provide you with information relating to our services;

• To monitor, maintain and develop our network & infrastructure.

When do we disclose your personal information?

Eastern Wireless may disclose your personal information in the following circumstances:

• To authorized account representatives;

• Our wholesale suppliers & companies which are directly involved with the delivery of a specific service to you;

• To a debt-recovery agency in the case of non-payment of account(s);

• Where we are required under the laws of any State or Commonwealth Government

• To any government agencies which may request information in relation to complaints (Telecommunications Industry Ombudsman).

How do we ensure your personal information is kept secure?

Eastern Wireless has security measures in place, to ensure your personal information is kept secure at all times. These measures include:

• Storage of information is kept at a secure, controlled location;

• All staff adhering to strict password & security procedures at all times; this includes confidentiality;

• In cases where you become a non-active client, certain information such as credit-card details, will be erased from our database.

Accessing your personal information

You may, at any time, request your personal information that Eastern Wireless hold about you. You may also be charged a reasonable fee for this information.

There may be circumstances where Eastern Wireless will refuse a request for information, based on compliance with the National Privacy Principles. In this case, we will notify you in writing, of the reasons for refusal.

Privacy Policy enquiries

If you require further information regarding this privacy statement, please send all enquiries to:

Eastern Wireless Pty Ltd

P.O. Box 8053   

Croydon , Victoria , 3136

Alternatively, you can email us at privacy@easternwireless.com.au